Renfe introduces the personalized ticket

Renfe introduces the personalized ticket

As of yesterday, Monday April 21, Renfe has implemented the personalized ticket for all its services (AVE, Alvia or Euromed) and trains with seat reservation. The purpose of this new decision is to be able to contact passengers in the event of a health alert or any other incident during the journey. Therefore, passengers will have to enter their cell phone number and other contact information during the ticket purchase process.

The current health crisis makes it advisable to introduce personalized ticketing as a preventive measure, which will benefit society as a whole in case of incidents. In this way, Renfe will be able to inform if they have been in contact with infected people, thus setting in motion the relevant health protocols.

Sales through the website, the RenfeTicket application, station ticket offices and telephone sales will be the first channels to introduce personalized tickets and, subsequently, also in face-to-face and virtual travel agencies.

In short, Renfe will have the ability to contact travelers using its services as a form of transport, through their contact details such as cell phone (and email, if provided), if the case requires it and as quickly as possible in case of alert or any type of health incident, to take the appropriate procedures. In addition, the customer will have a better attention before and during the trip, being informed of any incident or delay of his train.

The introduction of the loyalty card number is optional, if the customer is a member of the Programa+Renfe.

With regard to the processing of personal data, the company assures that it will comply with all obligations imposed by data protection regulations.

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